No value for customer time, feelings, embarrassment with the children etc. Call centre guys simply replying either through mail, complaint, store, social media etc, using some innovative convincing words for the time being without any concrete time lines (waste of resources) passing the day.Ħ. Delivery on the mercy of DECATHLON, not adhering to time lines at all. No COD, (Advance payment, On cancellation non payment immediately cheating the customer) forcing the customer to restrict with the order and forego current discounts.Ĥ. No system of complaint escalation and resolution process.ģ. Don't have any control on the logistic partner.Ģ.
I Justify the above based on following reasons.ġ.
